Have ‘Woolies’ been Bullies? The Case of Trevor Bish-Jones

Trevor Bish-Jones departs Woolworths with a smile. Is there a lesson here about the life-cycle of a Charismatic leader?

This week, Woolworths confirmed details of the departure of its Chief Executive Officer Trevor Bish-Jones. The corporate web-page provided the news at the end of an interim statement

“We have also announced this morning [18th June, 2008] that Trevor Bish Jones will be standing down as Chief Executive of Woolworths Group plc. Trevor will stay in place for the next three months as we start the search, both internally and externally, for a new Chief Executive .. We have strong operational management running each of our businesses and this, combined with Trevor’s commitment to stay while we find a successor, will ensure continuity for the Group. The Board would like to thank Trevor for the significant contribution he has made to the business over the past six and a half years.”

Six and a half years ago

Chairman Gerald Corbett reported on Trevor Bish-Jones’ appointment as follows

This financial year our priorities have been to stabilize the business post the de-merger, tackle the significant overstocking problem, reduce debt and take action on loss makers to give us a sound base for recovery in the year ahead. We are on target to achieve our stock and debt targets, albeit at a cost to this year’s profits .. I am delighted to announce the appointment of Trevor Bish-Jones. He is a highly experienced retailer with a successful record of managing large national retail chains in highly competitive markets. The performance of the Mainchain shows how much work there is to do to re-invigorate its position in the eyes of the consumer and improve retail disciplines.

We expect to see considerable further progress next year. We have a strong brand; major market positions; a national high street presence and sales of over £2.5 billion. We are continuing to strengthen our management at all levels and look forward to next year with confidence.

Neelam Verjee of the Times captured the new leader’s background:

Mr Bish-Jones never intended to end up in retailing. He studied at Varndene Grammar School in Brighton, before training as a pharmacist at the Portsmouth School of Pharmacy. His first job was as a research chemist studying oil shale in Colorado, Denver, with Tosco, a US company. He returned to Britain in 1983 to finish studying and joined Boots in its pharmacy division ..He spent the next 11 years at the health and beauty chain, first as a store manager before making the jump to buyer. He joined Dixons Group in 1994, at its PC World division, and went on to work for The Link and Currys, before taking the top job at Woolworths.

His hobbies include fast cars, especially Porsches, and motorcycles (he owns a Ducati), football (he supports Brighton and Hove Albion), spending time with family and friends and going to the pub. Mr Bish-Jones, 46, also likes horse riding and golf. He is married with two daughters.

Time passes

This week, the Financial Times noted that

Dealt a difficult hand from the outset with onerous leases and an outdated business model, Mr Bish-Jones had some success in improving the wholesale side of the business, which distributes CDs and DVDs to other retailers ..[But] the Woolworths stores have proven an uncrackable conundrum ever since they were spun out of the Kingfisher conglomerate, and he leaves with the shares close to an all-time low. [under 10p, 19th June 2008]

The demerger referred to took place in 2001, before Bish-Jones joined the company.

The Times this week updated its earlier story

Resplendent in a three-piece pinstripe suit, Trevor Bish-Jones gave a great impression of a man without a care in the world, at Woolworths’ annual meeting yesterday ..Sitting in the middle of the board of directors, the outgoing chief executive leant back and let his chairman do the talking. Mr Bish-Jones could contemplate what job offers he may consider and how to enjoy the rest of the summer.

One of the most likeable men in retailing, Mr Bish-Jones is also one of the most hardworking. In a career spanning 27 years he has never taken more than two weeks off at a time and is keen to spend a bit more time with his wife and two daughters.

The picture emerging from these reports is that of a charismatic leader, able to win hearts without necessarily winning the battle of the financial numbers. Which may indicate something about charismatics …[But see the list of hobbies above, for those fascinating discrepancies sometimes revealed in secondary data sources.]

Was Trevor a Scapegoat?

But was Bish-Jones a scapegoat, as the Telegraph asked?

Richard North, Woolworths’ chairman since last June and himself the subject of a sudden sacking by his chairman when he ran InterContinental Hotels in 2004, said that it was time for someone new to take a “fresh look” at Woolworths …Mr Bish-Jones will remain for three months while Zygos, the head-hunter, searches for a replacement, [adding] “Trevor has just completed a series of big things which in effect have come to a natural conclusion, so it is a natural time for change,”

The “big things” referred to were the reshaping the DVD and CD-making business, in the wake of Tesco dropping a lucrative contract in 2006, and a refinancing last year.

Some shareholders at the meeting supported the scapegoating view. Others were reported to be of the opinion that his departure was based on the rational considerations that it was time for a change, time to introduce fresh blood, etc.

It is certainly convenient for a business to arrange an amicable departure for its leader. One that implies no blame, rather a timely move forward. Such a rationale will always be less convincing as shares head south to record lows …

About these ads

5 Responses to Have ‘Woolies’ been Bullies? The Case of Trevor Bish-Jones

  1. [...] June, [2008] Leaders we deserve reported on the enthusiasm with which Mr Trevor Bish-Jones took his golden handshake and departed the [...]

  2. d hellon says:

    Some bullies dont like it when their bullied back.justice is a wonderful thing.(from an ex dsg branch manager)

  3. Richard Coker says:

    I met Trevor whilst working for DSG at a conference in Brighton. Although I new of him, I had never knew what he looked like and I was having a great conversation at the bar of the hotel. It was only after about an hour or so that I realised who I was talking to and I must say he was very inspirational and he made me and my colleagues very welcomed. I can honestly say he was and still is a great leader and has many ideas that I’m sure he is still working on.
    Whilst he was one of the Directors of Dixons the company profits were record high, until we had someone replace him and a year later everything went pear shape.

    Do I think that Woolworths used him as an escape goat….. 100% YES. He probably new well in advance what was going to happen and I’m sure there may have been some who were non believers and held him back.
    I wish Trevor a fantastic new year and a happy one

  4. Tudor says:

    Dear Richard

    Thank you for this. Trevor Bish-Jones seems have been an inspiring leader, and I hope to track his next moves through posts here at Leaders we deserve. Please send any information you may have.

    There will be more shakeouts and if he remains motivated he will have a new leadership role to play somewhere.

    Warmest regards,

  5. Tudor says:

    …but sadly, the fate of Woolworths was already nearly up. In a few months, the long predicted demise took place, over Christman 2008. Devoted employees stayed to witness the last rites, as every scrap of saleable materiel was cleared out in firesale fashion. Even the shelving went.

    Sad.

    very sad.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

Join 1,604 other followers

%d bloggers like this: